Privacy Policy

Information We Collect

This Privacy Policy explains how The DCP Company ("Company", "we", "our") collects, uses, and protects your information when you use our services or place an order through our website. When you place an order or submit a project, we may collect your name, your email address, project information provided through our intake form, and files or media submitted for processing.

Payments

Payment information is not stored by The DCP Company. All payment processing is handled securely by Stripe, which is PCI-DSS and SOC 2 compliant.

How We Use Your Information

We use your information only for purposes related to providing our services, including processing payments, delivering the services you requested, communicating with you about your project, providing technical support, and improving our services and workflow. We do not sell, rent, or trade your personal information to third parties.

File and Project Data

Files may be transferred through secure platforms such as FileMail, Frame.io, or similar services and may be temporarily stored on encrypted drives or secure cloud services for the purpose of completing your project. Project materials are typically retained for up to one year after delivery unless otherwise requested, and clients may request earlier deletion of project materials at any time.

Third-Party Services

We rely on trusted third-party providers to deliver certain parts of our service, including Stripe for payment processing, FileMail, Frame.io, or similar services for file transfer and collaboration, and website hosting providers for site functionality. These services may collect limited technical information necessary to operate their platforms.

Cookies

Our website and payment provider may use cookies or similar technologies to support secure checkout functionality and basic analytics and site operation. We do not use cookies for advertising, tracking, or retargeting purposes.

Data Security

We take reasonable steps to protect client information and project materials, including the use of encrypted storage and secure transfer platforms when possible. However, no system can guarantee absolute security when transmitting or storing data over the internet.

Your Rights

You may request access to the personal information we hold about you, correction of inaccurate information, or deletion of your personal data where applicable. Requests can be sent to the email address below.

Contact

If you have questions about this Privacy Policy or wish to request data deletion, contact support@thedcpcompany.com .